Bank House, 129 High Street, Needham Market, Suffolk, England, IP6 8DH

We’re open Monday – Friday, 9 a.m. – 5 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

1st class delivery signed delivery royal mail= £4.50

Which payment methods are accepted in the Online Shop?

We accept Visa®, MasterCard® and American Express® as well as debit cards and ATM cards if they are issued by one of these major card companies. We also accept payments through PayPal. All submitted information is encrypted, so you can be confident that your credit card information is safe and secure.

How long will delivery take?

For initial pre ordered products from the 13th November, delivery will take approx. 3-5weeks from when order is placed, but will be received in time for Christmas.

What exactly happens after ordering?

You will receive a confirmation email, with an order number in which you can refer to with any further enquiries.

Can I return my order?

Due to items being personalised, we are currently not able to offer exchanges for items purchased from our online shop.

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